15 Things That Could Change – and Three That Will Not

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Please watch our blog this week as Wayne explores some things likely to change dramatically in the near future – and three things you must not change if long term success is your goal.

Thank you, and please give us the benefit of your comments below.


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  1. Do you think that the way contracts and subcontracts are written will change? For social distancing, hygiene and related ways to the new normal?

    • Yes, I think lawyers won’t be able to resist adapting contract language to account for the pandemic, Kevin.

  2. Great stuff here. I think the customer service experience will change. In the short run there is a balance needed between efficiency for the business and empathy for the customer. In the long run the development of “touch free” customer experiences will rise.

    • Good one, Josef. I agree.

  3. Great blog! My faith, values, and having a routine (although the routine may be a new normal) remain the same.

    • Yes, Cherie, we’re all trying to develop “new normal” routines!

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