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Please tune in this week as we discuss how the infamous Three Mile Island partial meltdown was, according to accounts, caused by a burned out light bulb, a failsafe system that would have saved the day, and how you can apply the technique of looking for goodness and correctness in your organization to inspire higher performance and strengthen your company culture.
Thank you.
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Kent P says:
Wayne, good reminder and insight. My uncle used to say (about construction), “the absence of criticism is actually a compliment”! That certainly used to be the way our industry worked and now we need to have the “inverse” of that in order to reinforce and build a culture. Thank you.
Kent P says:
Wayne, good reminder and insight. My uncle used to say (about construction), “the absence of criticism is actually a compliment!” That certainly used to be the way our industry worked, and now we need to have the “inverse” of that in order to reinforce and build a culture. Thank you.
Wayne Rivers says:
Yes, Kent, that used to be the only measure of customer satisfaction: “No complaints, so they must be happy.” Not necessarily, my friends! Better go a little farther than that in evaluating how your customers think about your work and your business relationship.