As the world is gripped with emerging news and current events, many, many traditions, habits, and behaviors are being adapted. Some of the adaptations are likely to be permanent – or at least hasten the pace of change in various aspects of life.
Please watch our blog this week as Wayne explores some things likely to change dramatically in the near future – and three things you must not change if long term success is your goal.
Thank you, and please give us the benefit of your comments below.
Kevin Leisenring says:
Do you think that the way contracts and subcontracts are written will change? For social distancing, hygiene and related ways to the new normal?
Wayne Rivers says:
Yes, I think lawyers won’t be able to resist adapting contract language to account for the pandemic, Kevin.
Josef Roberts says:
Great stuff here. I think the customer service experience will change. In the short run there is a balance needed between efficiency for the business and empathy for the customer. In the long run the development of “touch free” customer experiences will rise.
Wayne Rivers says:
Good one, Josef. I agree.
Cherie Wilkins says:
Great blog! My faith, values, and having a routine (although the routine may be a new normal) remain the same.
Wayne Rivers says:
Yes, Cherie, we’re all trying to develop “new normal” routines!