One of the keys to lasting contractor success is asking the right questions at the right times in the right ways. Asking good, clarifying questions eliminates assumptions (you know what happens when you assume!), guesswork, and wasted time.
Watch Digging Deeper this week as Dennis offers guidance on how to improve your questioning to make communication within your team more effective – whether you’re a leader or a follower.
We’d love to hear your thoughts on how to ask better questions. Please share with us in the comments below.
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James Lanier says:
Excellent! Questions are the answers in so many other areas too.
We recently had someone call and ask if we did outside detailing. The person answering the call said “no” and the conversation was over. I overheard the call and asked what it was about. I then called the customer back and asked for a few details of what he had in mind and before long we were awarded about $100k of work by just asking a few questions.
Another area where questions are very helpful is “finding things”. When you call and ask if they have some material or a gadget, etc. and they say no, the next question should be “What DO you have?” Often times you find that they had it but called it something else, or they had something close enough to make the project work.
Thanks for your insight! Questions are the answer!
Dennis Engelbrecht says:
Glad to hear your story – perfect example and an easy way to increase your business!
Dennis